For Customer Query
customercare@godrejcapital.com
Mon - Sun: 10:00 AM to 7:00 PM
Except National Holidays
9th Floor, Godrej One, Pirojshanagar, Eastern Express Highway, Vikhroli (E), Mumbai, Maharashtra, 400079
Mon - Fri: 10:00 AM to 7:00 PM
Except National Holidays
For Investor Query
Name of authorized person
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Ms. Shilpa Katare
Any customer having grievance/complaint/feedback with respect to the product and services offered by the Company may write to the Company’s Customer Service Department through any of the following channels:
The Company shall ensure timely redressal of complaints of all customers including physically/visually challenged customers.
The GRM will also deal with the issues relating to services provided by the outsourced agency.
Level I |
Call us on 022-68815555 (From Monday to Sunday, 9:00 AM to 6:00 PM) or Email to customercare@godrejcapital.com | Visit the website-www.godrejcapital.com Write a letter addressed to: Customer service Team, Godrej Housing Finance, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India |
Level II |
If you have not received a satisfactory response for your grievance within 7 working days, please reach out to Grievance Redressal officer Nalin Jain | nodalofficer@godrejhf.com | +918657764527 Godrej Housing Finance, 9th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India |
Level III NHB(In case delayed or no response) |
In case your grievance is not addressed within one month of registering with us or are dissatisfied with the response received, you may approach the National Housing Bank at the address given below. Complaint Redressal Cell of NHB Online mode: https://grids.nhbonline.org.in OR to NHB at the following address: The Complaint Redressal Cell Department of Regulation & Supervision National Housing Bank, 4th Floor, Core 5 A, India Habitat Centre Lodhi Road, New Delhi–110 003 |
Complaints pertaining to Insurance – Corporate Agency |
Grievance Redressal Cell of the Insurance Regulatory and Development Authority of India General Manager Insurance Regulatory and Development Authority of India (IRDAI) Policyholder’s protection & Grievance Redressal Department – Grievance Redressal Cell. Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032. Email: complaints@irdai.gov.in Bima Bharosa system - IRDAI Portal at https://bimabharosa.irdai.gov.in/ Contact: Toll Free No. 155255 or 1800 4254 732. |
* - For accurate and timely resolution, customers are requested to provide all the necessary details like the Customer Information Number (CIF), Loan Account Number (LAN), details of the feedback, suggestions, complaint and valid contact Information including phone number & e-mail ID while first contacting with the Company.
Click here to view form in: Marathi, Hindi, Kannada, Telugu, Tamil, Gujarati
Contact Number ? 022-68815555
Email Us @ ? customercare@godrejcapital.com
Mon - Sun: 10:00 AM to 7:00 PM ? Except National Holidays
Email Us @ ? ghfl.secretarial@godrejhf.com
Name of authorized person ? Ms. Shilpa Katare
Any customer having grievance/complaint/feedback with respect to the product and services offered by the Company may write to the Company’s Customer Service Department through any of the following channels:
The Company shall ensure timely redressal of complaints of all customers including physically/visually challenged customers.
The GRM will also deal with the issues relating to services provided by the outsourced agency.
Level I
Call us on 022-68815555 (From Monday to Sunday, 9:00 AM to 6:00 PM)
or Email to customercare@godrejcapital.com | Visit the website-www.godrejcapital.com
Write a letter addressed to: Customer service Team, Godrej Housing Finance, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India
Level II
If you have not received a satisfactory response for your grievance within 7 working days, please reach out to Grievance Redressal officer
Nalin Jain | nodalofficer@godrejhf.com | +918657764527
Godrej Housing Finance, 9th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India
Level III (In case delayed or no response)
In case your grievance is not addressed within one month of registering with us or are dissatisfied with the response received, you may approach the National Housing Bank at the address given below.
Complaint Redressal Cell of NHB
Online mode: https://grids.nhbonline.org.in OR
Offline mode: By post, in prescribed format available at https://www.nhb.org.in/complaint-cell-against-hfcs
to NHB at the following address:
The Complaint Redressal Cell Department of Regulation & Supervision National Housing Bank, 4th Floor, Core 5 A, India Habitat Centre Lodhi Road,
New Delhi–110 003
Complaints pertaining to Insurance – Corporate Agency
Grievance Redressal Cell of the Insurance Regulatory and Development Authority of India General Manager Insurance Regulatory and Development Authority of India (IRDAI)
Policyholder’s protection & Grievance Redressal Department – Grievance Redressal Cell.
Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032.
Email: complaints@irdai.gov.in
Bima Bharosa system - IRDAI Portal at https://bimabharosa.irdai.gov.in/
Contact : Toll Free No. 155255 or 1800 4254 732.
* - For accurate and timely resolution, customers are requested to provide all the necessary details like the Customer Information Number (CIF), Loan Account Number (LAN), details of the feedback, suggestions, complaint and valid contact Information including phone number & e-mail ID while first contacting with the Company.
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